Patient Consent

Your clinic uses Queue by Airved, a service run by Airved Nextgen Private Limited, to manage your appointments and deliver your health records. This page explains what you agree to when you confirm your consent.

1. Appointments and health records on WhatsApp

When you confirm, you agree that we may:

• send appointment confirmations, queue updates and reminders to this mobile number on WhatsApp;
• send your visit summary, prescription, recommended tests and other health records to this mobile number on WhatsApp;
• record the audio of your consultation so that your visit summary and prescription can be prepared accurately for your doctor to review.

WhatsApp is operated by Meta. Messages and documents sent to you pass through WhatsApp to reach your phone.

If you do not confirm, you can still consult your doctor as usual. You will not receive your health records on WhatsApp.

2. Family members on the same number

If you book for a family member using this number, their appointment messages and health records will also be sent to this number. By confirming, you agree to receive them and to keep them private.

3. Improving quality (included by default)

Your consent also covers using your consultation data to check and improve the accuracy and quality of our service, including training our systems. Your name, mobile number and other details that identify you are removed before any data is used for this. You can withdraw this part at any time, and it will not affect your care.

4. Sharing with pharmacy and lab partners

We do not share your prescription or contact details with any pharmacy or lab partner unless you ask us to, by choosing that partner for medicine delivery or home sample collection. Choosing a partner is your consent to share your prescription and contact details with that partner only, so that they can contact you.

5. Withdrawing your consent

You can withdraw your consent at any time:

• reply STOP on WhatsApp; or
• visit queue.airved.ai/data-rights

Withdrawal applies from that moment onwards. It does not undo messages already delivered or processing already completed. Some records may need to be kept for a period required by law.

6. What we record when you consent

To keep a record of your choice, we store the date and time you confirmed, the mobile number, how you confirmed (for example the WhatsApp button, the booking page, or at the clinic reception) and the version of this page you agreed to.

7. Your rights

You can ask to see, correct or delete your information, or raise a concern, through your clinic or at queue.airved.ai/data-rights.